Please read these terms and conditions carefully before purchasing.
Placing your order will indicate to us your acceptance of these terms and conditions.
All designs on this site are the sole property of Eilyk Papery and are covered by copyright. They may not be reproduced in any fashion without the permission of Eilyk Papery. Any breach of copyright will be pursued.
Eilyk Papery reserves the right to reproduce any part of any work produced by Eilyk Papery for marketing purposes. Unless strictly instructed otherwise by a customer prior to placing an order, Eilyk Papery reserves the right to use any design created for a customer as samples and can photograph this stationery for advertising in print, online wedding directories, across social media and throughout website galleries.
It is the client’s responsibility to obtain copyright permission for the use of hymns or other material used in the Order of Service books, venue logo’s etc.
Full payment is required before your artwork is created and emailed through to you for approval.
Payment can be made through the following…
- Credit Card – Via PayPal ( For all customers worldwide )
- Direct Debit to the below Beyond Bank account: ( For Australian customers only )
All dollar amounts are in Australian dollars. Eilyk Papery can supply to international customers from New Zealand, United States, and United Kingdom who can make payment via the PayPal system.
We do have a minimum quantity for each item which can be found on each item in our shopping cart. Please contact us if you require less than the specified minimum as there will be a fee that applies depending the actual quantity you require.
SUPPLYING YOUR EVENT DETAILS
Submit your order via our shopping cart and make your payment. This confirms your order. Additional wording can be supplied electronically via email or MS Word document after you have placed your order. Any invitation wording can be changed to suit your taste, however the amount of wording used will be limited to the constraints of the design and approved at the discretion of Eilyk Papery. Supply your event details as you would like to view them (all upper case, all lower case, a mix of the two). You will be asked to supply your guest list after you have approved your artwork proof. A guest list template will be emailed to you for you to fill out and send back to us so we can include the correct names and spelling.
If you want to include a photograph in your stationery, all pictures must be supplied in JPEG format. The higher resolution of the picture the better the result. If you are unsure of the resolution quality then send it to us and we will assess it for you. Only submit a photo that you own the copyright, or have the copyright owner’s permission to use.
When viewing our designs on screen colours do vary depending on different monitors. We use a top of the line digital printing press for all of our stationery which is the most economical method of achieving strong vibrant colour.
PLEASE NOTE: Due to the variable nature of the digital printing process, colours do shift between each print run, therefore if you split your stationery order across 2 different print sessions eg, invitations and RSVPs’ first, then 2 months later we print your menu’s and placecards, we can not guarantee that the colours will be identical between both runs. If you are after exact colour matching we suggest you search for a more costly ‘off-set’ printing company where you can choose a specific Pantone (PMS) ink colour to be matched.
The font used in each of our designs has been carefully chosen to suit the specific theme of the invitation so our fonts can not be changed.
Please do not ask us for the name of the font we have used in your design. We do not disclose font types under any circumstances to protect our design work.
If you would like a map illustration created and included in your invitation you must supply us with a screen capture or website link of the venue that has a map for us to re-draw. You must highlight to us any specific landmarks or other information you would like included.
Custom Design means an idea generated either by the client or a new concept created by Eilyk Papery based on a client specification. The custom design service works on a design fee of $120 and the item/s will be charged according to materials and any embellishments required. Or you can choose from one of our standard invitation layouts for your custom design to be applied to. Request a quote for any custom design idea you have in mind. Any quote is free of charge. Any custom design project follows the same terms and conditions outlined in this document.
**PLEASE NOTE** The $120 fee to have us create a custom design for you covers our design time only. This fee does not entitle you to receive any finished artwork file that we may have created for you. If you require the print ready or high res files also, please discuss your needs with us prior to paying for your custom design as this is not always possible.
ANY DESIGN EILYK PAPERY CREATES FOR YOU REMAINS THE SOLE PROPERTY OF EILYK PAPERY.
The $120 design fee entitles the customer to 2 rounds of changes to their proof. Further rounds of changes will be charged out at $35 per round. Please take the time to check over your proof thoroughly and return any changes in 1 email as this is counted as your first round of changes.
We do encourage you to send us as a very clear brief, as much detail, imagery, font and colour ideas as possible so we can nail your design right from the out-set and save you additional rounds of changes.
You will receive an emailed proof of your design within 48 hours of placing your order. You will need to check this proof carefully for any errors or changes you’d like to make. Let us know of any changes at this point. You are entitled to 2 rounds of changes. If your proof requires more changes than this, you will be charged an extra $35 per round of changes which is to be paid before we complete your artwork. You will then be asked to send an approval email which effectively allows us to send your artwork to print. Thoroughly check your proof when you receive it.
Eilyk Papery cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify Eilyk Papery immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault.
TIMING AND DELIVERY
Once we receive your order/payment and wording, work starts immediately on your design. Allow 48 hours from placing your order to receiving your emailed proof. Once you are happy with the emailed proof you will be asked to approve to go to print. Once you have sent us your approval indicating your artwork is correct, allow at least 2 – 3 weeks for printing assembly and delivery. If you require a shorter delivery time let us know and we will do our best to meet your deadline. At certain peak times of the year we get extremely busy and it can take up to 6 weeks for an order to be completed. Please ensure you order your stationery at least 2 months in advance of your mail-out date to avoid additional charges.
DELIVERY CHARGES WITHIN AUSTRALIA
The cost for postage within Australia is generally a flat fee of $15.00.
International customers: Please email us for a quote regarding your stationery and we will give you a price for delivery included in this quote. International customers can not currently order via our online store.
All orders are sent via courier. All of our packages require a signature on delivery, therefore supplying a delivery address where you (or someone you know) will be able to sign for your goods is essential.
We would of fulfilled our delivery deadline requirements even if a card has been left and you were not home to collect your package. International postage fees will be calculated upon order and is dependent on what country the package is being sent to.
As Eilyk Papery is a service based business, all of our products are made to order and once we have received your order and payment, the work gets started. Therefore we do not offer refunds. Please choose carefully upon ordering.
LOSS OR DAMAGE
Eilyk Papery cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used.
You will be supplied with a courier tracking number on the day that your package is collected from our studio so you can track your goods from door to door.
All prices are subject to change without notice. If a quote has been supplied by Eilyk Papery, please take note of the quote expiration date as this date will be strictly enforced.
Orders are subject to stock availability. In the event of supply difficulties Eilyk Papery will inform you and discuss alternative materials or designs.
All rights reserved © copyright 2017 Eilyk Papery