At Eilyk Papery we follow a straightforward customer service policy. We want you to be thrilled with your stationery! We are real people, always willing to help. If you are unsatisfied in any way, please contact us.
- In the event of an error on our end, we’ll fix it asap, no questions asked.
- If you’re unhappy for any reason, we’ll work with you on a solution.
While we are committed to customer satisfaction, we do have some specific cancellation and return policies for certain cases. Those instances can be found below.
CUSTOMER APPROVED ERRORS
We cannot accept returns or process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs. Should you find an error on your stationery, please contact us. If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.
We are unable to accept returns because your printed stationery does not match the colours you see on your screen. This is because all monitors and screens display colour differently and may not accurately represent how your order will print.
There is a cancellation fee of 25% or $100, whichever is greater, if you cancel your order after your proofs have been emailed. This is because of the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded. If you are unhappy with your proofs for some reason (we don’t think you will be), just let us know! Our designers are committed to providing a fantastic design and if there’s something you’re just not liking, we will be happy to work with you until you’re satisfied.
CANCELING AFTER APPROVAL TO PRINT
Should you need to cancel or make a change after print approval, please contact us asap. Depending on whether your order has gone into production, we may be able to cancel it and process your refund less the design costs, as detailed in the previous section. If your order is in the process of printing, we are unable to provide a refund. If your order has completed the printing stage, we will not be able to cancel, refund, or accept a return on the order.
RETURNING CUSTOM STATIONERY
Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold. Custom printed stationery includes wedding invitations, enclosures, envelopes, liners, invitations wrappers, programs, menus, thank you cards, place cards and save the dates.
Table Numbers & Stock Signs
You can return new, unused table numbers and stock signs within 7 business days of your purchase. Please contact us about your return and we will send you instructions. Pending receipt of your order in new, unused condition we will process your refund less the shipping charge on the original order.